IT Managed Services & Network Security
Enterprise-Grade IT.
Small Business Rates.
Tech Headz delivers the same level of network security and managed IT support trusted by Manhattan law firms and medical practices — now available to professional firms across the Winston-Salem Triad.
Core Services
Everything Your Office
Needs to Run Securely
From initial setup to day-to-day managed support, we cover every layer of your office technology.
Network Security & Setup
We design and implement secure network architectures built for professional environments where client data must stay protected.
- Firewall configuration & management
- Secure Wi-Fi architecture
- VPN setup for remote access
- Vulnerability assessments
- Network segmentation for sensitive data
Managed IT Support
Proactive monitoring and management of your systems so issues are caught and resolved before they impact your team.
- 24/7 system monitoring
- Patch & update management
- Helpdesk support (remote & on-site)
- Antivirus & endpoint protection
- Monthly health reports
On-Site & Remote Support
Most issues resolved remotely within the hour. For installations, hardware, or complex issues — we come to you. Locally based in Winston-Salem.
- Same-day remote support
- On-site visits across the Triad
- Hardware installation & setup
- Printer & peripheral configuration
- New employee device setup
Cybersecurity
Critical for law firms and medical offices handling sensitive client data — we build and maintain your security posture proactively.
- Security risk assessments
- Phishing awareness & training
- Data breach response planning
- Password management solutions
- HIPAA-aligned configurations
Cloud & Backup
Your data is your firm’s most valuable asset. We ensure it’s always backed up, always recoverable, and always accessible.
- Microsoft 365 & Google Workspace admin
- Automated cloud backup setup
- Disaster recovery planning
- Cloud migration support
- File sharing & collaboration setup
Security Camera Systems
Professional IP camera installation for offices, warehouses, and multi-location businesses — with remote monitoring capability.
- IP camera installation & configuration
- Remote monitoring setup
- Multi-location coverage
- NVR & DVR system setup
- Warehouse & office solutions
Response Times
We Commit to Response Times
in Writing
Managed service clients receive guaranteed SLA response times — not best-effort estimates. Here’s exactly what you can expect.
| Issue Type | Examples | Response Time | Coverage |
|---|---|---|---|
| Critical | Network down, active security incident, server failure | 2 hours | Business hours; same-day best-effort after hours |
| High | Major application failure, multiple users affected | 4 hours | Business hours (Mon–Fri, 8AM–6PM ET) |
| Standard | Single user issues, software questions, configuration requests | Next business day | Business hours |
Pricing
Transparent Plans.
No Surprises.
Choose the plan that fits your firm — or contact us for a custom quote.
Hourly / Project
$125
per hour — no contract required
- Network setup & configuration
- Security assessments
- Hardware installation
- Simple service agreement
- Next-business-day response
Most Popular
Managed Support
$299
per month — cancel anytime
- Proactive monitoring & alerts
- 2-hour critical response SLA
- Remote & on-site support included
- Patch & update management
- Month-to-month, no lock-in
Custom / Enterprise
Custom
tailored to your firm’s needs
- Multi-location support
- After-hours & weekend coverage
- Full cybersecurity assessment
- Dedicated account management
- Custom SLA terms
Ready to secure your firm’s network?
Call 347-785-2193 or email seth@techheadzny.com