Tech Headz delivers the same level of network security and managed IT support trusted by Manhattan law firms and medical practices — now available to professional firms across the Winston-Salem Triad.
From initial setup to day-to-day managed support, we cover every layer of your office technology.
Managed service clients receive guaranteed SLA response times — not best-effort estimates.
| Issue Type | Examples | Response Time | Coverage |
|---|---|---|---|
| Critical | Network down, active security incident, server failure | 2 hours | Business hours; same-day best-effort after hours |
| High | Major application failure, multiple users affected | 4 hours | Business hours (Mon–Fri, 8AM–6PM ET) |
| Standard | Single user issues, software questions, configuration requests | Next business day | Business hours |
Choose the plan that fits your firm — or contact us for a custom quote.
Ready to secure your firm's network?
Call 347-785-2193 or email seth@techheadzny.com